Privacy Policy

This is the privacy policy for Brad Mace, trading as positivelycalm

And as the following website(s) and social media identities:

www.positivelycalm.com

Contact details:

3, West Avenue,

Hullbridge, Essex, SS5 6JU

brad@positivelycalm.com

There are two sections to the following information:

1. About your personal data – the type of data that is collected or used, including when, how and why
2. Your rights – all the ways that you can control what happens with your data

About your personal data:

When you make an enquiry

The name and contact details you give and the content of your message(s) are retained for three reasons:

1. By your consent
2. As part of a ‘contract’ (only while we communicate)
3. For legitimate business interests – for good business practice I keep tabs on who has made contact before, the types of questions asked etc

When you work with me 1:1

Client work is different. Dependent on the work, you may wish (or need) to provide personal details of a sensitive nature.

As an intake form these are retained in printed or handwritten format and include your contact details and where appropriate, signature. The sensitive nature of such documents will generally be in relation to health or medical history.

As session notes these are scant memos handwritten by me for the purpose of fulfilling our contract and keeping records on the work during the session and from one week to the next, filed separately with only initials and date as identifiers so that no other person may connect these details alone to your personal identity. At all times I keep my written therapy records anonymous to your identity t all times.

In both cases I am required by law to retain these records for six years after the completion of our contract – or in the case of a minor, until they reach the age of 25 years of age..

Other data sources:

Incoming data is also received from my website host , Paypal and skype.

I may receive information from another practitioner or therapist as part of a referral. In such a case you may be unaware that the consented data transfer has taken place, I will therefore inform you of receipt within 28 days You will always be informed of any information I receive and if you wish me to share your records I will also need to have your consent.

Sharing your data

Your privacy is important and I do not sell your data nor share it except by your consent

When working together, I may be requested to share elements of your personal information to another practitioner or therapist as part of a referral. This will never take place without your personal consent.

In continuation of current UK law and the General Data Protection Act May 25^th 2018,(GDPR)  in some cases there may be a legal requirement to breach confidentiality to inform an authority such as the police if there is a threat to life, or to Social Care if there is a Safeguarding issue.

Your Rights

The GDPR sets out clearly what your rights are. It also lays out deadlines for a reply and other rules which are reproduced for your information at the bottom of this section.

Right to be informed

You have the right to be informed about the collection and use of your personal data. This is a key transparency requirement under the GDPR.

I must provide you with information including: my purposes for processing your personal data, my retention periods for that personal data, and who it will be shared with. This ‘privacy information’ is provided above. I share none of your information unless you give permission.

Right of access

You have the right to access your personal data and supplementary information. This allows you to be aware of and verify the lawfulness of the processing.

You are entitled to confirmation that your data is being processed, access to your personal data, and

other supplementary information as provided in this privacy notice

Right to rectification

You have the right to have the data corrected if it is incorrect, or completed if it is incomplete.

Right to erasure

You may request, verbally or in writing, to have your data erased. This is also commonly known as ‘the right to be forgotten’. This right only takes effect when:

• Your personal data is no longer necessary for the purpose for which it was originally collected or processed,
• you withdraw your consent when the sole legal basis to hold this information is your consent,
• There is a legitimate interest in processing this data, which does not override your request
• processing/analysing of the personal data was for direct marketing purposes and this is the use you object to
• your personal data was processed unlawfully without a proper legal basis
• There is a legal obligation to comply with your request; or
• If the personal data was processed to offer social services to a child.

Right to restrict processing

You have the right to request the restriction or suppression of your personal data. In other words you want to stop the data being used but keep it on file.

In this case your personal data cannot be used and can only be stored unless:

• you give your consent;
• it is for the establishment, exercise or defence of legal claims;
• it is for the protection of the rights of another person (natural or legal); or
• it is for reasons of important public interest.

Right to data portability

This allows you to obtain and reuse your personal data for your own purposes across different services.  It allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without affecting its usability.  Doing this is meant to enable you to take advantage of applications and services that can use this data with your consent.

Right to object

Individuals have the right to object to:

• processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);
• direct marketing (including profiling); and
• processing for purposes of scientific/historical research and statistics.

Your objection must be made on grounds relating to your particular situation.

Once you object your data can no longer be processed, unless

• there are demonstrably compelling legitimate grounds for the processing, which override the interests, rights and freedoms of the individual; or
• the processing is for the establishment, exercise or defence of legal claims.

You may complain directly to me using the contact details on my website. If you find the outcome unsatisfactory you are then able to object or complain to:

The Association For professional Hypnosis and Psychotherapy

120 Pall Mall, St.Jame’s, London, SW1Y 5EA, United Kingdom

You may of course also exercise your right to legal action.

Timelines:

You can claim a right verbally or in writing.

A response should come without delay and at least within one month of receipt. The time limit is calculated from the day after you make the request (whether the day after is a working day or not) until the corresponding calendar date in the next month.

I aim to respond within 28 days.

Exceptions:

When you request access to your data, a copy must be provided free of charge. However, you can be charged a ‘reasonable fee’ when a request is:

• manifestly unfounded or excessive, particularly if it is repetitive, unless that’s because I failed to respond; or
• for further copies of the same information (that’s previously been provided).